Please Read This Before Submitting Your Refund Request
We understand that sometimes things don’t go as planned, and we’re here to help. Before submitting your refund request, please read through this policy to see how we can assist you. Our goal is to make things right for you, whether by resolving the issue or guiding you through the refund process.
Here’s What You Need to Know:
Facing Technical Issues?
If you’re experiencing technical problems, such as trouble connecting, please reach out to us before requesting a refund. Many issues have simple fixes, and our friendly support team is ready to assist you every step of the way.
Looking for More Content? (Most Common)
Our service primarily features English content to ensure a smoother browsing experience. However, if you’re looking for specific shows or channels in other languages or from other countries, let us know! Simply reply to our email at info@iptvnasa.com or contact us via WhatsApp, and we’ll do our best to expand our collection to meet your needs.
Experiencing Stream Freezing?
Buffering or interruptions can be frustrating, but don’t worry—we’re here to help. Often, these issues are related to VPN or DNS settings. Send us a message, and we’ll guide you through the steps to resolve the problem.
Refund Window Details:
- You are eligible for a refund within 7 days of your purchase date.
If, after trying our solutions, you feel that our service isn’t what you were looking for, that’s okay. Simply fill out the refund request form within the 7-day window. Ensure the information you provide is accurate. Once submitted, we’ll review your request promptly, and if approved, your refund will be processed within 1-5 hours.
We value your satisfaction and are committed to providing the best IPTV experience. Feel free to reach out anytime with questions or concerns.
Contact Information:
- Email: info@iptvnasa.com
Let us help you enjoy the full potential of IPTVNasa!